To get the excruciating back-story, go here.  If you’d like to save yourself from shaking your head till it hurts, you should probably just go to some other blog.

Dear Telus Communications:

(Please pause as I grin.  After you hear my story you will be able to see the irony I find in your name.  Classic paradox.)

We moved six months ago.  Because Telus was not able to offer us the best “bundle” deal, we did not get Telus service in our new location (I would like to stress this point.  We have never, ever had Telus service in the new location).  Indeed, Telus was our service provider in Grande Prairie, however we cancelled it when we moved.

Since we have been in our new house, we have received phone bills for a phantom phone number that was NEVER HOOKED UP.  Further, Telus owed us almost $300 from an overpayment of our home phone bill in Grande Prairie.  If you look at the account number, you will see that we have called repeatedly to get this straightened out.  Repeatedly.  We were assured month after month that you had fixed your error.  You hadn’t… We continued getting phone bills and continued to rip our hair out.  We were stunned at the incompetence of the communication practices between your own departments and with us.

Finally, after our heads had almost imploded with frustration, last month we spoke to someone who listened to our story - yet again - and after many apologies, assured us things were finally taken care of.  Shortly thereafter, our credit cheque was sent, and we enjoyed a blessed month without hearing from you about this phantom phone number.

Apparently I haven’t wasted enough time in futile exasperation attempting communication with you, because the sad story does not end there.  Today I received a letter threatening a collection agency.  I took a deep breath, reminded myself that frowning gives me wrinkles, willed myself to leave what’s left of my hair in place, and called you.  I was disconnected during the first phone call.  The second one was comical - The customer service representative could not speak with me about my issue because, save for her phone, your entire internal communication system was down.  She asked me to phone back another time and I had to laugh.  And then I politely declined.

I’ve already spent too much time on the phone with you.  And I certainly don’t want you to waste any more paper.  If I thought it a possibility, I would ask for some serious hair treatments (to make up for that I have pulled out) and some botox injections (to fill in the wrinkle lines frowning at you has caused).  But what would REALLY make me happy is if you could get your act together and quit sending me stuff.

“Telus Communications.”  Do you see the irony?

Deanna Kent-McDonald

This entry was posted on Monday, June 16th, 2008 at 5:30 pm. You can leave a comment below.